shipping

- Once your package ships we will send you a notification email with a tracking number.

- You will be notified when your order is on the way.

- Your package will be delivered to your home.

RETURNS/exchanges

- We accept exchanges within 14 days of receiving your order.

- You must present the original receipt for the exchange.

- The original product is required for the exchange, which must be in its new and original condition with its original product packaging attached, along with its original hangtags and labels.

- Pack the item into a box/poly bag and include the receipt inside. You may reuse the original delivery package. Choose any courier company (with tracking system) and return to our studio at your own cost.

- A confirmation email will be sent upon receiving your parcel in the studio.

- Unfortunately, we cannot accept returns or exchanges for customised items.

- Once you have confirmed the prints, colours, and sizes, no changes can be made for customised items.

damaged or faulty goods

- If you find any manufacturing defects in your order, please let us know, and we will replace it as soon as possible.

contact us

- Thank you for placing your order with us. If you have any questions or concerns, please feel free to contact us at any time. You may email us at hsinyi@genbokudesign.com